Shipping Fees and Taxes
- We ship USPS anywhere in the continental United States for free.
- Sales tax is collected on orders delivered to a Connecticut address.
30-Day Money Back Guarantee - Our 30-day money back guarantee gives you time to make sure your Gemstring purchase is perfect. If you need to return it for any reason, we'll happily provide you with an exchange or full refund less postage.
Our Return Policy - Your complete satisfaction with our product is guaranteed or items may be returned or exchanged within thirty days from when it was shipped, with a Return Merchandise Authorization. You will only pay for return shipping and insurance fees. To receive a return authorization on orders shipped within the United States follow the steps outlined below.
Please note that to be eligible for return, items must be in their original purchase condition, and shipped within 30 days.
To expedite exchanging for different product, we recommend returning for refund and placing a new order. Please allow approximately 2 weeks for your refund to be processed.
If a package or item delivered to you arrives damaged, please refuse the shipment or call us immediately at 917-331-7347. Please retain all packing materials unless instructed otherwise by Gemstone. Claims for damaged or missing items must be reported immediately or within 5 days of receipt of your order. Gemstone will not be responsible for lost or damaged returned shipments.
Online returns do not apply to the following items:
- International returns.
- Non-USD currencies.
- Item(s) shipped over 30 days ago.
- Exchanges, repairs, or resizing.
- Items that became damaged or defective after delivery.
We recommend that you securely package your items in original packing materials, fully insured. We are not responsible for lost or stolen articles.
Returns are processed during weekdays once the items have been received. Following receipt of your returned item, you'll receive a confirmation email. Please allow an average of 1-2 weeks for full processing. Items that show signs of wear or have been altered, resized or damaged cannot be accepted for return. Please allow another 7 - 10 days after processing for your bank to post credit against your account.
Non-Refundable Items - Special orders and clearance items are final sale and are not eligible for return. Returns without a Gemstone return code, returns sent C.O.D., and improper packaging will be refused upon receipt. Returns with missing paperwork or product will not be processed.
How to Prepare a Return or Exchange - To return a jewelry item to Gemstring, follow the below process:
- For all returns call 917-331-7347 and you will be given a Return Authorization Code. For all returns, write this code on the return sticker found at the bottom of your original invoice. Place the sticker on the outside of the box you are returning.
- Package Your Return. We recommend you use the original shipping envelope, including all original packaging and collateral material.
Optional - Insure Your Package. We are not responsible for lost or stolen articles. At your discretion, insurance can be purchased through your designated mail carrier separately.
PayPal Returns - PayPal orders may be returned for credit back to your PayPal account. Please allow up to 2 weeks for your account to be credited.
Return Shipping Charges - Shipping charges, including Special Handling and any other related costs, are non-refundable. Please do not ship returns C.O.D. If you receive any portion of your order damaged, please contact us prior to returning the items. Gemstring will not reimburse you for unauthorized shipping expenses incurred.
If we request that you return the merchandise to us, we may reimburse you for full or partial return shipping expenses our discretion. We will not reimburse you for overnight, express or other special services used at your discretion.
After Your Return is Received by Gemstring - Once your return is received into our system, you will receive a confirmation email. System processing occurs Monday through Friday. Please allow our team one business day, up to 24 hours, once the carrier arrives to receive product into our system. Failure to obtain a Return Authorization code, can delay receiving your return.
Once entered into our system, your return must be inspected by our Quality Assurance team. If there are any questions regarding your return, we will contact you. Once inspection is complete, your return will be fully processed. For refunds, please allow an additional 2-4 days.
If you are expecting a return shipment, you will receive a shipping confirmation the day of the outbound shipment. You can track the status of your return online Thank you for shopping at Gemstring. If you have any questions about your return, please call a Gemstring at 917-331-7347.
Credits to Your Charge Card - Credit card purchases, and PayPal purchases will be refunded against the credit card or account used on the original purchase. Please allow up to 2 weeks from the date that Gemstring has received your return for your account to be credited. You may wish to contact your credit card company on posting guidelines as they can vary.
Cancel or Change an Order - If you would like to change or cancel an order please call Gemstring at 917-331-7347. We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped. If your order has already shipped, please contact us to set up a merchandise return once you have received the shipment.
Frequently Asked Questions
Individual items may be returned for refund using our easy online return feature. For exchanges or repairs please call a Service Specialist at 917-331-7347 for assistance.
Once a returned item passes our quality inspection and is fully processed for refund, it typically takes 3-10 business days for the credit to reflect on your account. This timeframe begins once we send you an email confirming we have received your package and it is returned to our inventory.
The recipient or purchaser will be responsible for all return shipping and insurance fees.